Privacy
Privacy Policy
How SeasonSolve handles information about you, your program and your players.
Draft, under review. Last updated 24 October 2026. Effective date: [to be set after legal review]. This draft is not legal advice.
Who we are
SeasonSolve ("we", "us") is a practice-scheduling service for youth sports programs, operated by [legal entity name and address]. This policy covers seasonsolve.com, app.seasonsolve.com and the SeasonSolve service.
What we collect
- When you visit seasonsolve.com. The site sets no cookies and runs no advertising. We count visits with Cloudflare Web Analytics, which is cookieless and does not track you across websites. For each page view it records the page and the site that linked to it, your browser, operating system and type of device, the country the visit comes from, and how quickly the page loaded. It does not give us your IP address or identify you. The request-access page is counted the same way. Like any website, our hosting provider also receives standard technical information such as your IP address and browser type when pages are requested.
- When you request access. Your name, email, program, role, sport, approximate number of teams and venues, and anything you write in the message. The form, on app.seasonsolve.com, sets one security cookie that protects it from forged submissions.
- When you have an account. Your name, email, a scrambled (hashed) version of your password that cannot be turned back into the password, your role in each program, when you last signed in, and a sign-in cookie that keeps you signed in.
- Program information you enter. Venues, courts, fields, hours, costs, team needs, schedules and rules, and a history of who changed what and when.
- Roster information, including information about children. To work out how far families drive to each venue, a program may provide player names and home addresses. These are used only to calculate distances and are not stored: we keep only anonymous distances per player, with no names or addresses. [This feature is in development; describe the exact handling, any geocoding provider, and how long addresses exist in memory before launch.]
Children’s information
SeasonSolve is used by adults who run youth programs. We do not ask children to use SeasonSolve or to give us information. Roster information about players is provided by the program, which is responsible for having the authority and any consent needed to share it. [Legal review: confirm obligations under COPPA and applicable state laws.]
How we use it
- To run the service: building and checking schedules, signing you in, keeping a history of changes.
- To reply to access requests and to send account emails such as invitations and password resets.
- To keep the service secure, including limiting repeated sign-in attempts and repeated form submissions.
We do not sell personal information, and we do not use it for advertising.
Where it is stored, and for how long
Account, program and access-request information is stored in SeasonSolve’s database, hosted in the United States. We keep account and program information while the program uses SeasonSolve, and for [retention period] after an account or program is closed, unless you ask us to delete it sooner. Access requests are kept for [retention period]. Backups are kept for [backup retention period].
Who processes it for us
- GitHub hosts seasonsolve.com.
- Render hosts app.seasonsolve.com and its database, using Cloudflare to route traffic.
- GoDaddy provides our domain name service.
- Cloudflare also counts visits to the site (Cloudflare Web Analytics), as described above.
- Resend delivers account emails, once email sending is turned on.
[Legal review: confirm this list, link each provider’s terms, and add any provider added before launch.]
Your choices and requests
You can see and correct your name in your account. To ask for a copy of your information, a correction, or deletion of your information or your program’s, contact us through the request form, choose “Other” as your role, and say what you need. We will confirm the request with the account’s email address and respond within [response period].
Security
Connections are encrypted (HTTPS). Passwords are stored only as one-way hashes. Accounts lock for a short time after repeated wrong passwords, and access within each program follows the roles its director assigns.
Changes to this policy
If we change this policy, we will update the date at the top and, for significant changes, tell account holders by email or in the app.